Privacy Policy

1. Data Controller

Portugalia dla Polaków ("we", "our", "us") is the data controller responsible for your personal data collected through this website and communication channels.

Contact for data protection matters: kontakt@portugaliadlapolakow.pl. Company registration details including NIP (tax ID) will be provided upon request.

2. Data Categories We Collect

We collect and process the following categories of personal data:

• Contact data provided via WhatsApp, Telegram, or email (name, phone number, email address, message content)
• Analytics data collected via Google Analytics 4 (anonymized IP addresses, device information, pages visited, time on site)
• Chat data collected via Tawk.to live chat (name, email if provided, conversation content)
• Cookie data (cookie consent preferences, session data, analytics cookies)

Legal basis: Article 6.1(a) GDPR (consent for analytics and chat tools) and Article 6.1(f) GDPR (legitimate interest in responding to inquiries and improving services).

3. Data Processors

We share your data with the following trusted processors:

• Google LLC (Google Analytics 4) — analytics processing with EU Standard Contractual Clauses (SCCs) for data transfers outside the EU
• Tawk.to Ltd. — live chat services with EU Standard Contractual Clauses for data security
• Portuguese service providers — we only share your data with local providers after obtaining your explicit consent during the booking inquiry process

4. Data Retention Periods

We retain your personal data for the following periods:

• Contact data (inquiries via WhatsApp/Telegram/email): 24 months from last contact
• Google Analytics 4 data: 14 months (automatic deletion after this period)
• Cookie data: 12 months or until you withdraw consent

5. Your GDPR Rights

Under GDPR Articles 15-21, you have the following rights:

• Right of access (Article 15) — request a copy of your personal data
• Right to rectification (Article 16) — correct inaccurate data
• Right to erasure (Article 17) — request deletion of your data
• Right to restriction of processing (Article 18) — limit how we use your data
• Right to data portability (Article 20) — receive your data in a machine-readable format
• Right to object (Article 21) — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for analytics and chat tools at any time
• Right to lodge a complaint — file a complaint with the Polish supervisory authority (UODO — Urząd Ochrony Danych Osobowych / Prezes UODO)

6. Cookies and Tracking

This website uses cookies for analytics (Google Analytics 4) and live chat (Tawk.to). You can manage your cookie preferences through the cookie consent banner displayed on your first visit.

Analytics and chat cookies require your explicit consent. Essential cookies (required for website functionality) are enabled by default. You can withdraw consent at any time via the cookie settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. This includes encryption, secure servers, access controls, and regular security audits.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be announced on the homepage, and the "last updated" date will be modified. Continued use of the website after changes constitutes acceptance of the updated policy.

9. Contact for Data Requests

To exercise your GDPR rights or ask questions about data protection, contact us at: kontakt@portugaliadlapolakow.pl. We respond to all data requests within 30 days as required by GDPR.