Terms & Conditions

Last updated: February 7, 2026

1. Who We Are

Portugalia dla Polaków ("we", "our", "us") is a platform operated by a Portuguese-Polish team that connects Polish travelers with local service providers in Portugal.

We act as an intermediary — we help you discover authentic Portuguese experiences and connect you with trusted local providers. We do not operate as a tour operator.

2. Our Intermediary Role

IMPORTANT: We are NOT a tour operator. We do NOT fall under the EU Package Travel Directive. We connect Polish travelers with Portuguese service providers (surf schools, wine tour operators, accommodation providers, real estate agents, etc.).

We connect you with providers — we do not offer the services ourselves. The actual services (surf lessons, wine tours, accommodation, property transactions) are delivered by independent Portuguese providers. Each provider is responsible for the quality and delivery of their services.

3. Contact and Booking Process

Here's how the process works:

  1. You contact us via WhatsApp, Telegram, or email to inquire about a specific experience or service in Portugal.
  2. We connect you with the appropriate Portuguese provider and facilitate communication (translation, clarifications, recommendations).
  3. You book directly with the provider. The contract is between you and the provider — not with us.

4. Liability Limitations

As an intermediary platform, we connect travelers with providers but are not liable for the services delivered by those providers. Providers are responsible for service quality, safety, cancellations, refunds, and any issues arising from the service.

We carefully vet providers and only recommend those we trust. However, we cannot guarantee the performance of third-party providers. This limitation does not exclude mandatory consumer protections under Polish and EU law.

5. Intellectual Property

All content on this website (text, images, logos, design) is protected by copyright and owned by Portugalia dla Polaków or licensed for use. Unauthorized reproduction, distribution, or use is prohibited.

6. Governing Law

For consumer contracts, Polish consumer protection laws apply as per the Rome I Regulation (EU Regulation 593/2008). You retain all mandatory consumer rights under Polish law.

Disputes related to services provided by Portuguese providers are governed by Portuguese law and EU consumer protection regulations.

7. Dispute Resolution

If you have a complaint or dispute, please contact us first at kontakt@portugaliadlapolakow.pl. We are committed to resolving issues amicably through negotiation.

For consumer disputes, Polish courts have jurisdiction. You may also use the European ODR platform for online dispute resolution: https://ec.europa.eu/consumers/odr

8. Terms Updates

We may update these Terms & Conditions from time to time. Changes will be announced on the homepage. Continued use of the platform after changes constitutes acceptance of the updated terms.

9. Contact

For questions about these Terms & Conditions, contact us at: kontakt@portugaliadlapolakow.pl or via WhatsApp/Telegram (contact details on the Contact page).